Hyper Automation — The Future of Business Processes

What is hyperautomation?

Robotics has always served to perform routine tasks that don’t require much intelligence but high speed and accuracy, which take humans years and years of practice. However, now business processes are increasingly not following stable and predictable scenarios. It created a need for a new type of automation. Hyperautomation (the term coined by Gartner), also known as Intelligent or Digital Process Automation, is a trend on everyone’s lips. The new approach is not restricted to manufacturing only and creates added value across many industries — medicine, retail, insurance, software development, etc. According to Gartner, forward-thinking businesses should think of building a hyper-automation strategy to keep up with the times and stay competitive. So, what is it? In simple words, it is a synergy of technologies and state-of-the-art tools to automate all processes that can be automated. It has robotic process automation (RPA) as its core with a layer of Artificial Intelligence. Therefore, it is also referred to as RPAAI or “unassisted RPA.” The RPA market is predicted to reach $2.9 billion in 2021, whereas companies will spend almost $100 billion on AI by 2023. Accenture provides interesting insights on how humans and machines will interact in the future in the form of collaborative intelligence. The main idea is not to outflank human employees but free them of low-value repetitive tasks and equip them with tools that will considerably improve business outcomes.

Components — RPA, AI, Process Mining, etc.

RPA emulates human actions when dealing with a system or a device through a UI interface. It is task-specific, works with structured data, and differently from hyper-automation, which requires a whole ecosystem, can be done from a single platform. RPA makes no changes to the legacy systems. It has a wide adoption now and established best practices.

Industry impact

Below, you can find several examples of how this approach works in different domains.

Benefits of hyper automation

Let’s sum up the main benefits this technology can create for a company:

  • The absence of mundane tasks contributes to employee satisfaction.
  • Advanced analytics for better decision-making. AI helps not only to retrieve data from business processes but provides valuable insights and potential action plans.
  • End-to-end automation of sophisticated processes and workflows with various datasets.
  • Improved customer experience and ultra-personalization.
  • Higher profitability by considerably augmenting process efficiency.
  • Continuity of improvement thanks to ML.
  • Scalability. Smart automation spares time and resources for growth.

Conclusion

Although hyper-automation is still in its very early stages of development, it is inevitable in almost all spheres. “Faster, better, safer”- these words have always been the motto for successful businesses all over the world, and now there is another one — “digital.” The Covid-19 pandemic has demonstrated how volatile the world is, and economic conditions, as well as user behavior, can change in the blink of an eye. In this light, intelligent automation seems to be a must, as it offers the key not only to survival but higher ROI thanks to cost-cutting and flexibility. However, its implementation requires meticulous planning, building a viable strategy, and identifying the right tools.

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